We have all experienced, or are currently experiencing, or, being service users, carers or patients, and sometimes all of these.
We are all volunteers who are driven by our values and principles, chiefly of confidentiality and trust, to do what we can to improve the quality of services that we, and others, receive now and in the future. We know, for example, that many people in care homes, both residents, relatives and the staff themselves at times, and some supported as individuals in the community, seldom have a significant voice and we aspire to assisting them.
We seek to achieve our aims by listening to our members’ views and collaborating with the organisations they represent, and by using what we hear in our extensive networks, to help articulate and influence the shape and quality of services.
We ensure that we do not share any confidential information from other organisations.
Our members will respond to calls for advice and guidance and support from individuals and organisations. Safeguarding issues will have to be referred to the appropriate bodies but support will be given.
A Kings Fund Evaluation has come to some challenging and interesting conclusions about the CQC inspection regime especially for GP Practices
New ways of paying for care of the older population as new figures emerge that Japan has highest proportion of older people in the world
A couple of NESCHA members play a key part in these assessments
A challenging report from Age Concern - via the Keighley News!
Interesting interview with Sir David Behan - looking back on how the CQC has changed since he took over
Prescribing and communication for a better service for all